Summary
To: Town Commission
From: Cathy DeKarz, Management Analyst
Date: 7/20/2021
______________________________________________________________________
Subject:
Title
Discussion of Award for ADM21-1
Summary:
The Town of Belleair received three responsive bids for ADM21-1: Request for Proposals (RFP) for a Citizen Satisfaction Survey in June of 2021. To assess these bids, a cross-sectional scoring committee reviewed all three applications and interviewed the applicants in July of 2021. After these interviews and a scoring meeting, staff is recommending ETC Institute to oversee the creation, distribution, and analysis of our Citizen Satisfaction Survey.
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Body
Previous Commission Action: The desire for a town-wide Citizen Satisfaction Survey was expressed as a part of Belleair's Strategic Plan.
Background/Problem Discussion: The following description was taken from the scope section of the RFP for ADM21-1:
"It is vital that this Citizen Satisfaction Survey is a thoughtful and comprehensive tool that reaches all of our demographics, facilitates honest, transparent, and benchmark-able feedback, and is useful in helping our team better understand, plan for, and account for Belleair's future.
Objectives of the Citizen Satisfaction Survey
At a minimum, the completed Citizen Satisfaction Survey shall:
? Be designed using input from the Town elected officials and staff
? Be designed to guide goals, objectives, and action items in the Town's Strategic Plan
? Provide the Town with strategic direction by using community feedback to:
o Identify citizen satisfaction levels for Town departments, functional areas, programs, services, and events
o Provide specific feedback and recommendations for improving satisfaction in various departments and functional units
Deliverables of the Citizen Satisfaction Survey
Key steps and deliverables required to create, analyze, and communicate the results of the Citizen Satisfaction Survey should include but are not limited to...
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